Cura Maids: Exceptional Cleaning Services in Raleigh and Wake Forest At Cura Maids, we are devoted to delivering unparalleled house cleaning services to the residents of Raleigh, Wake Forest, and the surrounding areas. Our dedication to excellence and customer satisfaction distinguishes us as a leading provider of top-tier cleaning services. With a highly trained and professional team, we transform homes into pristine sanctuaries using advanced techniques and premium products. Whether you require a thorough one-time clean or a reliable recurring schedule, Cura Maids offers a comprehensive range of services tailored to meet your specific needs. Our service areas include Raleigh, Wake Forest, Cary, Morrisville, Fuquay-Varina, Garner, Apex, Durham, Holly Springs, and other nearby regions, ensuring a broad clientele benefits from our exceptional services. Customized Cleaning Solutions Tailored to Your Needs At Cura Maids, we understand that every home is unique and that cleaning needs vary greatly from one household to another. This understanding drives us to offer highly customizable cleaning solutions designed to meet your individual preferences and requirements. One-Time Cleaning Service Our one-time cleaning service is perfect for occasions requiring a deep, meticulous clean. Whether you’re preparing for a special event, conducting seasonal cleaning, or simply wanting to refresh your home, our team provides a thorough and detailed clean. This service is ideal for those moments when you need your home to look its absolute best. From top to bottom, every area of your home will be attended to with meticulous care. Our professional cleaners tackle even the most challenging cleaning tasks, ensuring that every detail is perfected. We pride ourselves on leaving no stone unturned, and our commitment to excellence ensures that your home will sparkle with a new level of cleanliness. Recurring Cleaning Service For those who require consistent upkeep, our recurring cleaning service is an excellent choice. This service is tailored for busy households needing regular maintenance to keep their living environment in top condition. We collaborate with you to establish a cleaning schedule—whether weekly, bi-weekly, or monthly—that seamlessly integrates into your routine. This flexibility ensures that your home remains consistently clean and well-maintained without disrupting your daily life. Our team is committed to delivering high-quality results with each visit, so you can enjoy a consistently clean home without the hassle of frequent cleaning chores. This service is particularly valuable for families, professionals, and anyone with a demanding schedule who wants to maintain a clean and organized home. Move-In/Move-Out Cleaning Service Our move-in/move-out cleaning service is designed to make transitions as smooth as possible. Whether you are settling into a new home or preparing to leave an old one, this service includes a comprehensive cleaning of all areas. We address every corner of your home to ensure it is immaculate, providing a fresh start or a clean departure. This service is particularly beneficial for those who want to ensure their new home is move-in ready or leave their old residence in excellent condition. Our team meticulously cleans all surfaces, appliances, and fixtures, ensuring that your new home feels welcoming and ready for your arrival, or that your old home is left in pristine condition for the next occupants. Specialty Cleaning Solutions In addition to our standard services, we offer specialty cleaning solutions to meet specific needs. Airbnb Cleaning Service: Designed for rental properties, our Airbnb cleaning service focuses on preparing homes for guests with attention to detail and presentation. We understand the importance of creating a welcoming environment for guests, and our team ensures that every aspect of your rental property is spotless and inviting. From fresh linens to sparkling surfaces, our service helps you maintain high ratings and positive reviews. Disinfecting Services: For homes where health and hygiene are a priority, we provide detailed disinfecting services. This includes thorough cleaning and disinfection of high-touch surfaces to reduce the risk of illness and maintain a healthy home environment. Our team uses hospital-grade disinfectants to ensure that your home is not only clean but also safe. Post-Event Cleanup Service: Hosting events can be exciting, but the aftermath often requires substantial cleanup. Our post-event cleanup service handles the aftermath of gatherings and celebrations, ensuring that your space is returned to its original condition. We tackle everything from debris removal to detailed cleaning, allowing you to enjoy your event without worrying about the cleanup process. Why Cura Maids Stands Out Choosing Cura Maids means selecting a cleaning service that prioritizes quality, reliability, and customer satisfaction. We offer a 100% Satisfaction and Best Price Guarantee, reflecting our commitment to providing exceptional value and service. Our experienced cleaners use high-quality, eco-friendly products and state-of-the-art equipment to ensure a thorough and efficient cleaning process. Eco-Friendly Cleaning Practices At Cura Maids, we prioritize sustainability and environmental responsibility. Our eco-friendly cleaning products are not only effective but also safe for your family and pets. We understand the importance of maintaining a healthy home environment, which is why we choose products that minimize environmental impact while delivering superior cleaning results. Our commitment to green cleaning practices means you can enjoy a spotless home without compromising your health or the planet. Professionalism and Customer Care Cura Maids is more than just a cleaning service; we are a trusted partner in maintaining the comfort, hygiene, and cleanliness of your home. Our professional cleaners are trained to handle a wide range of cleaning tasks with precision and care. We understand the significance of respecting your home and privacy, operating with the utmost professionalism and courtesy. Our goal is to deliver a cleaning experience that not only meets but exceeds your expectations. We take pride in our attention to detail, ensuring that every aspect of your home receives the care and attention it deserves. Customer Testimonials At Cura Maids, we take pride in delivering exceptional cleaning services, but don’t just take our word for it. Here’s what some of our clients have to say about their experiences with us, based on real reviews from Google: “Cura Maids did an incredible job cleaning my home. Their attention to detail was impressive, and they were able to get rid of grime that other cleaners missed. The team was punctual, professional, and friendly. I highly recommend their services!” — Jennifer M. “I’ve been using Cura Maids for several months now, and I am consistently impressed with their work. The recurring cleaning service has been a game-changer for maintaining my home. Their team is reliable, and my house always looks and feels fresh after each visit.” — David H. “The move-out cleaning service provided by Cura Maids was excellent. They cleaned every corner of the house, leaving it spotless. This service was crucial for getting my security deposit back, and I was very pleased with the results. Highly recommend Cura Maids for any cleaning needs.” — Emily S. “I had a one-time cleaning done by Cura Maids for a special event, and they exceeded my expectations. The house was sparkling clean, and they handled everything with professionalism. I will definitely be using their services again.” — Michael T. “Cura Maids provided a fantastic cleaning service for our Airbnb property. The attention to detail was exceptional, and the place was ready for guests in no time. Their service helps us maintain high ratings and keep our guests happy.” — Rachel P. “I was searching for a reliable cleaning service and found Cura Maids. The team was prompt, courteous, and did a thorough job. They use eco-friendly products, which is important to me. My home has never looked better!” — Linda B. “I had a great experience with Cura Maids. They cleaned my home before a big family gathering, and everything looked perfect. The staff was friendly, and the service was efficient. I will definitely use them again in the future.” — Tom W. “Cura Maids provided excellent service during our recent move. They cleaned our old home meticulously and helped us leave it in great condition. The team was professional and made a stressful process much easier. I highly recommend their move-in/move-out service.” — Samantha J. “I can’t say enough good things about Cura Maids. Their recurring cleaning service has been a lifesaver. The team is always on time, and the quality of their work is outstanding. My home looks immaculate every time they leave.” — Brian K. “I’ve used several cleaning services over the years, but Cura Maids stands out for their exceptional service and attention to detail. They are consistent, reliable, and their team goes above and beyond to ensure satisfaction.” — Laura C. These testimonials reflect our commitment to providing high-quality, reliable, and professional cleaning services. We value our clients’ feedback and continuously strive to maintain and exceed the high standards that have earned us their trust. Comprehensive Service Areas Our service area extends beyond Raleigh and Wake Forest to include key locations such as Cary, Morrisville, Fuquay-Varina, Garner, Apex, Durham, Holly Springs, and more. This extensive coverage allows us to bring our outstanding cleaning services to a diverse clientele. Whether you live in the heart of Raleigh or in a neighboring town, our team is ready to provide high-quality cleaning services tailored to your specific needs. We are proud to serve a broad range of communities, offering the Cura Maids difference to homeowners throughout the region. Experience the Cura Maids Difference Discover the Cura Maids difference today and see why we are the preferred choice for cleaning services in Raleigh and Wake Forest. Our unwavering commitment to excellence and customer satisfaction sets us apart from the competition. We offer flexible scheduling options, including next-day availability, to fit your busy lifestyle. Our aim is to make it as convenient as possible for you to receive top-notch cleaning services that seamlessly integrate into your schedule. Commitment to Quality At Cura Maids, we are committed to maintaining the highest standards of cleanliness and customer service. Our team of cleaners undergoes rigorous training to ensure they are equipped with the skills and knowledge needed to deliver exceptional results. We use the latest cleaning techniques and tools to ensure that every job is completed to the highest standards. Our eco-friendly cleaning products are not only effective but also safe for your family and pets, ensuring a clean and healthy home environment. Our Mission and Values Our mission at Cura Maids is to provide exceptional cleaning services that enhance the quality of life for our clients. We are driven by values of integrity, professionalism, and dedication to customer satisfaction. Our team is committed to upholding these values in every aspect of our work, ensuring that we deliver services that exceed expectations. We believe in building long-term relationships with our clients based on trust and reliability. Our goal is to make every home cleaner, more comfortable, and more enjoyable to live in. We continuously strive to improve our services and exceed our clients’ expectations through ongoing training, feedback, and innovation. Contact Us Today Ready to experience the top-notch cleaning services that Cura Maids has to offer? Contact us today to learn more about our services, explore our range of cleaning options, and schedule your next appointment. Our friendly and knowledgeable team is here to assist you with any questions or special requests you may have. Discover the difference that Cura Maids can make in your home and enjoy the peace of mind that comes with a beautifully clean and well-maintained living space. We look forward to serving you and exceeding your expectations with every cleaning service we provide.

Terms of Service

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Client Agreement, Terms of Service, and Guidelines

Service Cancellation Policy

We recognize that unforeseen circumstances can occur. If you need to cancel or postpone a scheduled service with Cura Maids LLC, please provide at least two business days’ notice. Cancellations made with less than two business days’ notice or instances where we cannot access your home will incur the full service fee. All subsequent appointments will remain unaffected.

Please be aware that any modifications to your schedule or services must be handled directly through our office, not through our cleaning staff. To discontinue regularly scheduled services, notify us in writing or via email.

Recurring services are available at a reduced rate. If you decide to cancel recurring services after only one session, our standard One-Time Cleaning rates will apply.

Home Entry Procedures

You have several options for granting Cura Maids LLC access to your residence:

  • Preferred Method: Provide a key to your home, which we will securely store in our key safe. All keys are coded for security purposes and do not contain any personal information.
  • Alarm Systems: If your home is equipped with an alarm system, please supply the necessary access instructions to our office.
  • Key Retrieval: For security reasons, we do not return keys via mail. To retrieve your key, visit our office in person with a valid photo ID.
  • Personal Meeting: If leaving a key is not feasible, you may arrange to meet our cleaning professionals at your residence. Refer to our Service Cancellation Policy if access cannot be granted during the scheduled arrival window.
  • Alternative Arrangements: If none of the above options are suitable, please contact our office to discuss other access solutions.

Payment Terms

Cura Maids LLC accepts MasterCard, Visa, cash, check, or Venmo as payment methods. Full payment is required at the time of service. A credit card must be kept on file with our office, and your account will be charged the amount due, including any applicable fees, after each cleaning unless you provide an alternative payment method during service. A $25 fee will apply to each returned check.

Booking and Scheduling

Recurring cleanings are organized based on our comprehensive 77 Star Cleaning Checklist and the priorities you set during service setup. One-Time Cleanings are arranged in standard time blocks. We strive to complete your service within the allocated time frame, though it may take a few sessions to fully understand and meet your home’s maintenance needs. We appreciate your patience as we transition from intensive cleaning to regular maintenance.

While we aim to assign the same team members to your home consistently, this cannot be guaranteed due to factors such as vacations, illnesses, or staffing changes. In such cases, a different cleaning professional may be assigned.

If your home requires additional time beyond the scheduled duration, we will contact you for authorization to extend the cleaning time and inform you of any extra costs before proceeding.

Estimated Arrival Timeframes

To maintain high-quality service for all clients, we provide estimated arrival windows rather than exact times. This flexibility allows our cleaning teams to manage daily variables without compromising service quality.

  • Key Access: Between 8:00 AM and 4:00 PM.
  • Personal Meeting: A four-hour window between 8:00 AM and 4:00 PM.

Cleaning Duration and Team Composition

Our cleaning teams typically consist of one or two professionals. When multiple team members are assigned, the total time spent in your home is adjusted accordingly. For example, a five-hour cleaning service with two professionals will be completed in approximately two and a half hours.

Holiday Scheduling

If a scheduled cleaning falls on a holiday observed by Cura Maids LLC, we will reach out to you to reschedule the service.

Client Feedback and Improvement

Your feedback is invaluable in helping us enhance our services. Please take a moment to share your thoughts on our website. Your input is crucial for us to continually improve and meet your cleaning needs effectively.

Satisfaction Guarantee Within 24 Hours

We understand that cleaning is a personalized service, and sometimes an area may not meet your expectations. While we do not offer refunds, we are committed to re-cleaning any unsatisfactory areas if you notify us within 24 hours of your service. Our goal is to ensure your complete satisfaction.

Tips and Appreciation

Tipping is not mandatory, but it is a meaningful way to show appreciation to your cleaning professional. Even a simple thank-you note can make a significant impact.

Damage and Loss Policy

Cura Maids LLC is bonded and insured. Our liability coverage is up to ten times the cost of the service charge on the day the damage or loss occurs. Please report any issues within 48 hours of service. Replacement or locksmith fees are covered only if keys are lost or incorrectly coded, with a liability limit of $100 per location for key replacement and/or locksmith services.

Cleaning Supplies and Special Requests

We utilize high-quality, approved cleaning products, including professional-strength vacuum cleaners with enhanced filters. If you prefer specific products for certain surfaces, we are happy to accommodate your requests. Please contact our office before your scheduled cleaning to discuss your preferences so we can provide instructions to your cleaning team.

Employee Referral Fee

If you wish to hire a current or former Cura Maids LLC employee for any home-related services outside of your agreement with us, a referral fee of $2,500 applies. This fee is due within 30 days of notification from Cura Maids LLC. Failure to pay the fee may result in further collection actions. Direct solicitation of Cura Maids LLC employees for employment outside of their role with us is prohibited and may result in the same fee being charged.

Privacy Policy

At Cura Maids LLC, we prioritize your privacy. We collect and use personal information such as your name, address, phone number, and email solely for providing and managing our cleaning services. Your information is kept secure and is not shared with third parties, except as necessary for service fulfillment or as required by law. By using our services, you consent to our use of your data as outlined in this policy.

Effective Date: March 15th, 2023 & Last Updated: July 10th, 2024

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